Meet Swift: The First AI Scheduling Assistant For Health Care Systems.
Swift is an AI bot that performs complex scheduling & shift-fill (recruitment) tasks so Nurse Managers can spend more time with patients & care teams.
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Technology should make things easier, not harder.
Work-Arounds
Todays scheduling systems require users to click-through a mind numbing amount of drop-down menus to perform even basic tasks. As a result, nurses and nurse managers use manual work-arounds (including excel sheets and, yes, pen & paper) to perform tasks.
Bottlenecks
Nurse Managers are innundated with SMS texts, emails and office “drop-ins’ by nurses asking for schedule changes or sharing personal updates. They then have to record, research, validate, and execute these requests. Every day, across the entire unit.
Support Centers
Large health care systems routinely staff 24/7 support centers that work with hospital leaders to forecast shortages, ensure staffing ratios are met, manage call outs, and generate reports. If scheduling software did its job, these (expensive) divisions would not be necessary.
The cost of inefficiency.
When scheduling systems can't source internal shift coverage, staffing agencices are used, costing 200% or more than staff RNs. That's why most large health systems operate (24/7, expensive) support centers to recruit internal resources to cover shifts. Meanwhile, about 18% of RNs leave their job each year citing work-life balance (schedules) as a main reason, costing health systems an average of $56,300 to replace each RN.
vs. staff cost
replace each RN
turnover rate
'Central Staffing' support divisions
"Hey Swift, I can't work tonight...help!
Nurses add Swift's mobile number to their smartphone contacts and include it in single or group text/chats (no app download!). The Swift bot is also available within customer web applications via SSO integration.
When nurses need help, they just type or say "Hey Swift' and the Swift bot sources & executes swaps, flags conflicts between work & personal schedules, recommends best-fit schedules, balances schedules for nurse managers...and more!
Swift works alongside and connects to any scheduling system but it's not a scheduling system itself.
Swift talks with nurses through a Chat GPT interface that connects to proprietary machine learning models (that are connected to customer workforce data). This lets Swift validate, execute and record transactions in any scheduling system in near real-time.
Swift is HIPAA compliant & secure.
We asked nurses what problems a scheduling technology should solve
You can use [the system] to see who's working that may swap with you… Sometimes a mass email goes out and it’s very unsuccessful because no one responds.
When it comes to scheduling, staff members still have a perception of bias or favoritism regardless of how much effort goes into it and that drives turnover even more…
The goal is to stick to the [nurse ~ patient] ratio and not generate overtime and premium dollars. You might have your staff set, then somebody calls in sick…
Respect, being part of a team, and really feeling like people have a voice is important and makes for a happier employee.
We asked nurses & nurse leaders what their biggest scheduling problems are
I'm close with a few other nurses that I'm comfortable asking for help. But if they cant cover a shift for me (which happens), I'm stuck. Then I just text my nurse manager to find someone to cover.
Nurses are masters of developing work-arounds to make things easier, mostly becuase it takes so many steps to do anything in our scheduling system. But every nurse manager may do it a different way, which is really inefficient across all units and all hospitals within the system.
I spend 4-6 hours balancing a shift after self-scheduling closes. It's the bain of my existence. I toggle between multiple screens, excel sheets, notes and SMS texts I recieve from my team. Isn't there some kind of AI that can do this for me?
If something helped me spend less time on screens and more time with my team and patients, I'd love it. I spend so much time in my office with no windows looking at multiple computer screens...its kind of soul cursing at times.
Developed in proud partnership with
Wellstar Health System and its first-of-its-kind innovation company and venture firm
Catalyst by Wellstar to positively impact work~life balance for nurses and help America’s hospitals retain these essential employees.
Launching in 2024.
